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Ferman Chrysler Jeep Dodge Ram of New Port Richey
- Car Dealers
- New Port Richey, FL
About this business
Ferman Chrysler Jeep Dodge RAM New Port Richey is part of the Ferman family of dealerships and is your premier retailer of new and used vehicles. Locally owned and operated since 1895, Ferman Motor Car Company has been serving the automotive needs of the Tampa Bay area for generations. Because we depend on referrals and repeat business, Guests are our most valuable asset. With the Ferman name on each and every dealership, we recognize our responsibility to good corporate citizenship and delivering a Premium Guest Service exp... read more
Location details
4023 U.S. Highway 19, New Port Richey, FL, 34652, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Finance department is full of lies The sales person was great done in 30 minutes. Waited for financing who didn't talk to me about anything. I have a high credit score, claimed to have to buy down my interest rate by buying a extra warranty. Called Chrysler was a joke. Wouldn't call me to cancel. Horrible people
Disappointed I took my car in for an oil change. I also had a recall. The recall was done, but no oil change. After almost 5 hours, I chose to leave without what I came for.
Rear shocks FERMAN called JAMIE told me parts were in. Came in and waited two hours. Was met in the waiting area and informed that all of the parts were not ordered. They installed shocks but not the bumper bounce. Now I need to reschedule and wait for that work to be done. The noise I initially came in for is still there. I’m concerned that the rattle I came in to diagnose is still there. No happy.
They do not honor appointment times! I scheduled an appointment for 9:30 am. I was told that it would take about 20 minutes for the recall service, but to allow 90 minutes. I scheduled my morning accordingly. I dropped off my Jeep at 9:13. My husband picked me up. I return to this dealer at 11:40 and I am told that the technician has not even started working on my vehicle! Why did I have a 9:30 appointment? What a waste of my day. I will go elsewhere next time.
Horrible customer service I brought my car in and the service guy Jamie was extremely rude about the other service men not being around and having to help me when I wasn’t originally his customer... I was not allowed a rental like I was for the last recall and when everything was finished I had to find my own car in the parking lot by using the emergency button... usually they drive it up to the front so I don’t have to go searching all over the lot. I normally have Jason as advisor and he is wonderful. Sadly he wasn’t avail... read more
Appointment not valid Made an appointment for vehicle service. Arrived 15min early, only to wait for over an hour. I asked if my car was being worked on, only to find out it hasnt even been moved from its spot. I asked for my vehicle back and left.
Too Automated While I embrace technology, it's not a substitute for communication and customer service. After getting our Jeep serviced we received numerous emails and text messages, we responded, but received nothing back. I called and left voice mail 3 times asking for a confirmation that service was done, the Jeep was detailed and the amount of final bill. I asked about one of the engine light issues but received only a vague explanation and we chose not to address it. After hearing nothing about the final invoice we went... read more
BLUE PEN MARK ON MY D/DOOR! Oil change took two and half hours, w/appointment. BLUE PEN MARK on D/DOOR! Why so many recalls? Just bought from Chrysler Waited five minutes at the door with no line, and no one acknowledged. Two employees were working and the others where looking past me like they do not work there and browsing on the computer, “appeared to be, AUTOTRADER”. Been a dodge fan for awhile with no issues, but sure surprised on this one.
Dishonest The service man told me something expensive was wrong with my car. I got a 2nd and 3rd opinion and my car was cleared. Glad I listened to some great advice and got my car out of there. I also asked when dropping off my vehicle for them to replenish fluids and of course that was not done. I had a far better experience with Jamie in the past.
Frequently asked questions about Ferman Chrysler Jeep Dodge Ram of New Port Richey
How is Ferman Chrysler Jeep Dodge Ram of New Port Richey rated?
Ferman Chrysler Jeep Dodge Ram of New Port Richey has a 4.6 star rating with 8,677 reviews.
When is Ferman Chrysler Jeep Dodge Ram of New Port Richey open?
Ferman Chrysler Jeep Dodge Ram of New Port Richey is closed now. It will open at 9:00 a.m.