This profile has been claimed by the business owner or representative.
Ferman Chrysler Jeep Dodge Ram of New Port Richey
- Car Dealers
- New Port Richey, FL
About this business
Ferman Chrysler Jeep Dodge RAM New Port Richey is part of the Ferman family of dealerships and is your premier retailer of new and used vehicles. Locally owned and operated since 1895, Ferman Motor Car Company has been serving the automotive needs of the Tampa Bay area for generations. Because we depend on referrals and repeat business, Guests are our most valuable asset. With the Ferman name on each and every dealership, we recognize our responsibility to good corporate citizenship and delivering a Premium Guest Service exp... read more
Location details
4023 U.S. Highway 19, New Port Richey, FL, 34652, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
I do not recommend this dealership! very unhappy with the service! after I schedule an appointment because my company car key fob was not working, Service rep took the car in and started the test, after few minutes they just said the fob is bad, meanwhile I explain to him that I have another spare fob doesn’t work, and he said if we don’t have that here we don’t know what’s going on with the spare fob, the Service rep was supposed to contact the fleet department and process the repair and call me to schedule but that never h... read more
Did not even get 2 keys I really think dealer should provide 2 keys I should not have the expense of buying another key very disappointed This was not what I expected
Poor customer service I have been getting my car serviced there for the last three years. You took 10 days to get the parts to get my car fixed. In that time, you did not try to offer any other options for transportation. You knowingly were aware that the delay was your fault and my warranty wouldn’t cover it. Your initial estimate was making me liable for non approved parts by the warranty company! You caused me undue hardship, especially during the holiday season. I am in the market for a new vehicle but I would not give y... read more
Worse customer service I’m still at a loss how a dealership can keep a vehicle for six months and still not diagnose the problem. The first visit we were told a bad alternator. After multiple back and forth interactions we replaced the alternator. Long behold the van cut off while driving on the way home. We were told to bring it back. The second visit left my van basking in the sun untouched for months. Because they could replicate the issues. The mileage changed two miles. We were told to pick it up again. Again the issues... read more
Not solid Bought a used Jeep Wrangler, check engine light came on the way home from the dealership and momentary rough engine performance. Staff could not have been more complimentary, part is on 8 week back order... Not a special moment for my family. Also, console lights did not work once night time came. Could not see to shift gears. Wow... 18,600 dollar embarrassment. we now have to live with check engine light and console problem for two months. This has only made me dumb for purchasing the car.
I emailed them and texted them for a new truck I wanted I emailed them and texted them for a new truck I wanted to buy there and trade my 2018 ford f150 on it. I waited and waited for the numbers to come back. Finally I got the shocking numbers. I dealt with genaro. Believe me he is in the wrong business. He said I was wasting his time. What I'm the buyer. You are suppose to waste your time With a buyer !!!!!!! So genaro I am going to another dealer. So I don't waste your time !!!!! Your loss !!!!!!
Poor service Compass just nearly out of factory warranty and the extended warranty does not cover all bumper to bumper items as told, to get a resolution we were told to contact Chrysler to resolve instead of dealer doing it and after Chrysler agreed to cover the repair the service center decided not to honor the repair, at this time I can't contact service tech to get an answer as to why overall not pleased and will never go to Ferman Jeep in New Port Richey for service or buying a vehicle again. xxxx they didn't even wash ... read more
Too much time. I drove 30 minutes just to make sure I used a Jeep dealer for service. Everything was fine making appointment and getting there but they didn’t take my vehicle in for 40 minutes after my appointment. All I needed was an oil change and tire rotation. It was over two hours to get it done which is a huge waste of my time. I am new to Florida and first time at Ferman. Also my last time. No respect for my time.
4 hours of waiting Brandon was very nice, but I sat with my 3 and 1 year old for nearly 4 hours until I finally went to ask why it was taking so long. I went in for an oil change, tire rotation, and because the automatic engine shutoff light was on. I made an appointment about 5 days in advance. I'm not sure why it took so long and then they try and say after 4 hours of waiting that I'm paying $230 for a new battery for the light issue. I bought the car from the dealership 5 months ago with the battery that was in the car. T... read more
Frequently asked questions about Ferman Chrysler Jeep Dodge Ram of New Port Richey
How is Ferman Chrysler Jeep Dodge Ram of New Port Richey rated?
Ferman Chrysler Jeep Dodge Ram of New Port Richey has a 4.6 star rating with 8,677 reviews.
When is Ferman Chrysler Jeep Dodge Ram of New Port Richey open?
Ferman Chrysler Jeep Dodge Ram of New Port Richey is closed now. It will open at 9:00 a.m.