Ferman Chrysler Jeep Dodge Ram of New Port Richey

Unhappycustomer 

on DealerRater

4 years ago

I brought my car in for warranty work last week. Picked it up, and my car on starts having the same exact issue since it was “fixed”. The receptionist is rude. I can’t get in touch with the service advisor (he may have been off yesterday), the service manager, or even anyone to express my issue with the service I had. 

Sdchargers1995 

on DealerRater

4 years ago

Tried to have my truck looked at for noises I was hearing and they ended up keeping the truck almost all day for them to tell me nothing was wrong with it(as expected) Come to find out they never even put it on the lift to check anything because on my way to Georgia not even three weeks after going there my wheel bearing and two ball joints were completely shot and was ready to fall off Terrible service 

Dakota D 

on DealerRater

4 years ago

Lack of communication from the service advisor. Arrived on time for my appointment which was a simple oil change and waited over 2 hours for my vehicle while the employees went to lunch. I attempted to contact the service manager and left a voicemail with no returned call. Asked for a supervisor while in store and was told talk to the GM. 

l_brown_2005 

on DealerRater

4 years ago

I was very disappointed with the fact that I was not given my inspection and had to go back and ask for it and then the brakes were not even checked 

erineko274 

on DealerRater

4 years ago

The dealership was really not interested in giving me the best deal to save me money. I’m not thrilled with the experience. During my transaction, a manager and salesperson collaborated —away from me. More important to get me outta there quickly and to make maximum profit for the business. Incentives were not explained and a first responder discount was not honored. I love the car, not the dealership for sure. I would think twice about doing business here again. The only reason I would recommend the dealership is location. 

em10637 

on DealerRater

4 years ago

The financing was completed before we even had sat with that manager and feel the numbers were done this way to offset our trade-in. We were going to come to you for another vehicle but now we won’t. We were never given options of 2020 or even a different color. 

tonygt46 

on DealerRater

4 years ago

Nobody call me when the car's is ready after a month-and-a-half when I go to pick it up the car parts is in the back seat is not ready at all 

castleje 

on DealerRater

4 years ago

Took Jeep Wrangler JL in for warranty technical bulletin for loose steering issues. Dealer tried to charge diagnostic fee for warranty work. Went to a different more reasonable dealer. 

n_rosselli 

on DealerRater

4 years ago

I I'm very very disappointed with the dealership and how I've been handled since the day I bought my brand new Jeep we have bought in multiple multiple used vehicles from Furman and never had the problems like we've had with a brand spanking new only 18 mi on it Jeap Wrangler.. I always recommended Furman but I will never recommend them again I've been lied to manipulated putting harms away. I personally will be reaching out to Jeep corporation to let them know about my experience yet again.