Ferman Chrysler Jeep Dodge Ram of New Port Richey

Kmdb 

on DealerRater

3 years ago

Third service appointment for same issue. Dealer insists I’m not having the issue that I state. I bring the car in and they say they did nothing, it’s working correctly. When I leave the dealer the start/stop works once or twice and then stops working again 

kwilke08 

on DealerRater

3 years ago

IFeel waiting almost 3 hrs for a oil change And Battary I Feel waiting almost 3 hrs for a oil change And Battary as a long time 

Juliusjcc1 

on DealerRater

3 years ago

Took almost a month for a part to come in and couldn’t drive my truck. 

Kmdb 

on DealerRater

3 years ago

We have left numerous voicemails for the service advisor trying to find out if the part he ordered for our ram has been delivered, it has been over a week and we have not received a response. We have also brought in our 2019 jeep grand Cherokee because the start stop is still not working and this will be the third trip for the same repair that they have failed to fix 

mail4moe 

on DealerRater

3 years ago

It was told to me that they were going to call me when the part ordered came in to schedule a return appt. They never called when I called a month later and asked if the part came in. I was told by someone in service dept. "I think so ". Really ? What kind of customer service response is that? I said what does that mean? Is the part physically there or not. Please check for sure before I schedule a return appt. It was there I hoped and I set up a return appt. Then when I arrived was told "Not sure we can fit your vehicle in ... read more

Gilly2 

on DealerRater

3 years ago

Jeff Davis, was good, but finance, Eric Dugas, & service were terrible. After purchase, we had an issue with the car. We were told finance had to take care of it. Then Eric Dugas tried to tell us the car had no warranty, which was a lie. The car had 90 day warranty on the windshield. After weeks of debate they finally conceded, but it was painful. Eric was unresponsive & unwilling to help. We are 15yr Ferman buyers, so we were gravely disappointed in this dealership & would not return. 

Ben 

on DealerRater

3 years ago

Awful place. Terrible experience. Rude and incompetent service staff and manger. Manager Said he was sick but wasn’t wearing mask! 

MAMAMANDY99 

on DealerRater

3 years ago

After holding my car hostage for 5hrs on a Saturday for an oil change they finally called me (after I tried to call them many times with no answer) and said they just finished the oil change and were about to check my service lights. Basically paid $200 for them to tell me I needed to dish out $2,000 of I want them to fix my brakes, speed sensors and a hose. Parts cost no more than $200. What a ripoff! So I paid $200 for an oil change and a 5 minute diagnosis basically. Bought the vehicle here and think its pretty weird thes... read more

Paullcarp 

on DealerRater

3 years ago

I was told on Friday my vehicle would be completed and available for pickup the following day. It was not, and I wasn't contacted at all. When I went under the hood for a dead battery a week later, I removed a shop towel from this service.