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Ferman Chrysler Jeep Dodge Ram of New Port Richey
- Car Dealers
- New Port Richey, FL
About this business
Location details
4023 U.S. Highway 19, New Port Richey, FL, 34652, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Check engine light came back on in 24 hours twice after service (in same week). No rental up front. No calls returned. No calls answered. Glad i decided to take it to a new dealership.
Business response:
We apologize for the negative experience you had with us. Please contact our manager, Heather Bousquet at (727) 847-5555 EXT 1135 so that we can try to resolve this and hopefully turn around your experience with us. Thank you!
Your mechanic mess up my vehicleWhich came in for a Your mechanic mess up my vehicle Which came in for a recall u76 but they went in the pcm
Business response:
We apologize for the negative experience you had with us. Please contact our manager, Heather Bousquet at (727) 847-5555 EXT 1135 so that we can try to resolve this and hopefully turn around your experience with us. Thank you!
Staff was kind, but I shouldn't have issues with a vehicle purchased less than 6 months ago. Then trying to get it in for servicing was a hassle. I was basically told that there wasn't time for me. I referred two other people to this dealership and I'm starting to regret it.
Business response:
We apologize for the negative experience you had with us. Please contact our manager, Heather Bousquet at (727) 847-5555 EXT 1135 so that we can try to resolve this and hopefully turn around your experience with us. Thank you!
My experience is if it is extended warranty work nobody likes to take the problem for the simple fact they get paid by the job not the hour and especially if it's something that's electrical forget about it also make a note of the mileage and how much fuel or if you have the Life360 app it explains everything that was my saving Grace after nearly a month with constant communication the issue was corrected but not after having to speak with the service manager
Business response:
We apologize for the negative experience you had with us. Please contact our manager, Heather Bousquet at (727) 847-5555 EXT 1135 so that we can try to resolve this and hopefully turn around your experience with us. Thank you!
Excessive amount of time for a scheduled warranty repair,5 months for part ... 1.5 weeks for appointment and 1 week without my vehicle
Business response:
We apologize for the negative experience you had with us. Please contact our manager, Heather Bousquet at (727) 847-5555 EXT 1135 so that we can try to resolve this and hopefully turn around your experience with us. Thank you!
Someone needs to call because we were told it was fixed and it is not.
Business response:
We apologize for the negative experience you had with us. Please contact our manager, Heather Bousquet at (727) 847-5555 EXT 1135 so that we can try to resolve this and hopefully turn around your experience with us. Thank you!
Staffing shortages have caused delays in routine repairs. Two weeks to repair, without ordering new parts.
Business response:
We apologize for the negative experience you had with us. Please contact our manager, Heather Bousquet at (727) 847-5555 EXT 1135 so that we can try to resolve this and hopefully turn around your experience with us. Thank you!
Missed Xmas/w/children no loaner offered as promised. 3 service visits just this year.
Business response:
We apologize for the negative experience you had with us. Please contact our manager, Heather Bousquet at (727) 847-5555 EXT 1135 so that we can try to resolve this and hopefully turn around your experience with us. Thank you!
My Jeep was there for almost three months. Communication was terrible. Picked up my vehicle today and found extra parts sitting in the cup holder. Left the dealership and now there is a skip in the brand new engine that was put in.
Business response:
We apologize for the negative experience you had with us. Please contact our manager, Heather Bousquet at (727) 847-5555 EXT 1135 so that we can try to resolve this and hopefully turn around your experience with us. Thank you!
Frequently asked questions about Ferman Chrysler Jeep Dodge Ram of New Port Richey
How is Ferman Chrysler Jeep Dodge Ram of New Port Richey rated?
Ferman Chrysler Jeep Dodge Ram of New Port Richey has a 4.6 star rating with 8,759 reviews.
When is Ferman Chrysler Jeep Dodge Ram of New Port Richey open?
Ferman Chrysler Jeep Dodge Ram of New Port Richey is closed now. It will open tomorrow at 9:00 a.m.