Ferman Chrysler Jeep Dodge Ram – Wesley Chapel

Bob72 

on DealerRater

7 years ago

Warranty Not Honored Brought 09Challenger in for valve lifter Problem. Despite all major service and 50,000, 100,000 mile checkups and all recalls accomplished, lifetime power train warranty was not honored due to lack of specific checkup I was not aware of. I suspect that checkup requires a fee!!! In the end, I paid 3,300 for a repair that should have been under warranty. I found parts and labor fees to be a bit excessive as well. Tom, in the service department was outstanding. He has always been most helpful and, on this m... read more

Richard Simonetti 

on DealerRater

7 years ago

Excellent Service Team I have been bringing my Jeep Grand Cherokee to Ferman Jeep in Lutz for servicing for almost 6 years. They are very professional and always to a great job. I highly recommend the Ferman team! 

stack claire 

on DealerRater

7 years ago

I'm very happy with my new tires and the service. I saw that you have some new service staff that are more knowledgeable and care about the customer needs. Thank you also to Milo and Bob Cooper 

Animal1437 

on DealerRater

7 years ago

Jeep maintenance everything was done in a timely manner and the work to correct something was great! Tom was the best he helped me with everything. Excellent customer service Thank you. 

Theresa Mejillones 

on DealerRater

7 years ago

Wonderful customer service!! Tom was the best. He made sure that we were taken care of and he answered all our concerns related to our Jeep Wrangler. We had new tires replaced and could not be happier. 

Screamin' Sam 

on DealerRater

7 years ago

Great experience Troy the service representative was awesome, had me a rental car, very friendly, great experience, kept me informed of what was going on with my truck. 

Tdobson 

on DealerRater

7 years ago

Excellent customer service! Everyone was friendly. They asked questions to make sure we were covering everything and my vehicle was done on time.while I was waiting on my ride to work, everyone greeted me and asked if I had been helped. 

megan s 

on DealerRater

7 years ago

All Around Amazing Experience There is nothing but positive comments I can state about Ferman- Tampa. The experience began with an online search, where the site was easy to navigate. I entered my contact information with intentions on trading in my car, and also anticipation of purchasing a new one. I received a call to schedule an appointment, and then a follow up prior to the date. When arriving, the staff was extremely helpful. Being 22- years- old and alone during this serious process was hesitant; yet, Derrick assisted ... read more

Flygirl7576 

on DealerRater

7 years ago

Worth the Trip! I live in Atlanta and my daughter wasn't looking for a Jeep Patriot. We found a great deal at Ferman. Ken Gilliam, our fabulous sales rep, was so kind with my one million phone calls and questions. He even picked us up at the airport! We bought the Jeep and couldn't be happier! We also had a great experience with Gonca who did all of the paperwork. Normally that's boring but she made it easy and interesting! Couldn't t recommend this dealership enough!! We will be back...