Ferman Chrysler Jeep Dodge Ram – Wesley Chapel

Amber Lamb 

on DealerRater

6 years ago

Long Wait but Awesome Customer Service It was a very long wait but they told me it would be from the get go because of the recall I was getting done. While I was waiting, I was approached by several employees asking if I needed anything. Very great customer service. Only thing I am a little skeptical about is whether or not they performed the 27 point inspection or not. It was not on my paperwork and when I asked I was given a beat around the bush answer. I want to say they did not as it looks like I may have an oil leak but... read more

Chutto2000 

on DealerRater

6 years ago

Ferman CJDR is absolute excellence in parts and service! Been doing the standard maintenance on my Wrangler JK since the day I bought it. However, my Wrangler recently passed 80K miles and I had been experiencing some unsettlingly new noises and issues in addition to those I was already familiar with - clear indications my Jeep was in need of some major service. I was reluctant to schedule an appointment, but so glad I did. I'm the kind of guy that if I'm going to have someone else service my vehicle, I want everything done ... read more

Davet3498 

on DealerRater

6 years ago

Outstanding and a pleasure to do business. My entire visit was exceptionally satisfying. John Wahnon was ready to answer any and all my questions. He insured that I saw the Jeep wanted and not one that the dealer wanted to get rid of. I would go a back again if the need arises. 

Charles Parkman 

on DealerRater

6 years ago

First Oil Change My appointment was scheduled for 3:30pm which is the last appointment time they schedule.. I was told there is a recall on my vehicle and they were not sure if the had the time or parts to complete it. One hour and thirty minutes later I was driving home with all work completed. 

Beth Beall 

on DealerRater

6 years ago

Service Area Recommendation I would definitely give the Service Area a thumbs up! Tom was awesome and got my car in and out so quickly. Thank you, Tom. 

Dennis Melissa OConnor 

on DealerRater

6 years ago

Excellent customer service and right ont ime in the service Troy kept me appraised of service, was friendly and courteous displaying excellent customer service. And a part is on order. Hoping to hear back soon. 

colon001 

on DealerRater

6 years ago

Truly attentive and willing to help I purchased a Chrysler Pacifica about 1 year ago. Generally happy with the car, however from day 1 we had an issue where the AC will start blowing warm air intermittently. I brought the car to 4 different dealerships that were never able to reproduce or I should say never really took the effort to reproduce. Finally at Ferman they kept my car over a weekend and identified the issue. They replaced the compressor under warranty and I haven't had the issue since. I must add that their lounge ... read more

teddytoy 

on DealerRater

6 years ago

Great Service on short notice. I had to travel across the state for a funeral and needed to have my Jeep checked out before the trip, Ferman was able to get me in and not only checked everything but found a recall and did the repair. The personnel were extremely friendly and the service was done in a very short time. 

Jfbcrew 

on DealerRater

6 years ago

2014 Dodge Dart gear shift problem I was very happy with the fact I was a me to have my car towed at no expense since it was under 10 miles and also that I was able to get a loaner from the dealership which helped since I needed to continue with my daily routine and chores. My experience overall with the dealership was excellent. I am not happy that something broke on my car that seems like it should have lasted longer. I worry about my car having issues when it’s not that old and it not being covered under warranty! Plus re... read more