Ferman Chrysler Jeep Dodge Ram – Wesley Chapel

jlawrence76 

on DealerRater

4 years ago

Not a happy camper at Fermans today in Lutz, FL. Bought a 2021 RAM truck that we should’ve walked away from when the trade amount from our trade didn’t match another dealership offer. We were talked into buying this truck and my gut feeling was why did I need such a big vehicle when that’s not what I wanted. Today went to see Rocco to get what we thought would be a deal because they needed trades. My jaw hit the floor when they came back with $15,000 financed into the new vehicle cost. This time we walked away for good. 

Maka491 

on DealerRater

4 years ago

Bait and switch dealership on used cars. Called about a certain car and they sent me a quote that was $5k above the advertised price on their site and Autotrader. When I asked why, they said because you have to qualify for specific financing, add a trade in, and pay $1000 for cleaning and service fee. So essentially a bait and switch rip-off job. What a joke. Stay clear. 

Evansjesse74 

on DealerRater

4 years ago

Screwed up registration paperwork, multiple trips back and forth regarding paperwork issues, shady sales trying to hide flaws in "new" vehicle,.... won't go back EVER 

jfrul 

on DealerRater

4 years ago

This dealership had a car advertised on Autotrader for $14,000. I was sent an invoice for $18,000.00 PLUS ridiculous dealer fees. When I said the car was 14K online, the salesman says they charge 1k for paying cash and 1k for not having a trade in. Nothing about this on Autotrader. I would never buy anything from these xxxxxxxx. 

kglisson 

on DealerRater

4 years ago

God help you if you buy a vehicle from this dealership and need any kind of service. Their advisors are clearly given incentive based on shirking any responsibility to look into or fix a vehicle. I do not believe this is representative of all Chrysler dealerships, as I've had great service elsewhere for problems related to the one Ferman wouldn't even look at. I've had a 2 and a half year odyssey with my pacifica. It's still not right, and I still can't get them to properly look at it. These vans are waaaay to expensive to d... read more

Shelton 

on DealerRater

4 years ago

Totally disappointed by the lack of knowledge of sales team. Chrysler did offer a lifetime warranty on all their vehicles which I purchased on all my Challengers. I inquired about it since it was a great selling feature. The salesman swore up and down that there was no such thing and had been in the business for years. He didn’t just lose my business, Ferman did and I went to Jim Browne to get my Grand Cherokee. Judge this dealership for yourself...they’re not the only one in town. Good luck! 

Dbarger 

on DealerRater

4 years ago

Scam artist and liars. They will change prices on you and shell game numbers to end up where they want to be not you This was my second time here and the same issue 5 years ago. Shame on me for ever stepping foot in this place again. Stay away at all cost 

admin 

on DealerRater

5 years ago

Terrible service department The service department has a lot to be desired, they had my work van for two weeks. When I questioned when the work would be finished they told me the part was not supposed to come in for another week. They had no reason for the delay in receiving the part. The other issue is you must speak to your service advisor, if they are off you have to wait until the next day they are at work. Would not recommend using them! 

scott0904 

on DealerRater

5 years ago

Kathy was great Dodger side of Operation is so much better than GMC that is way I have 2 cars in the last 4 months. The people at GMC side actively try and mislead you! That is why I will never buy from there again after purchasing 3 Vehicles there; because I know that attitude begins at the "Top of the Chain" and goes down to their people!!!