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Ferman Buick GMC – Wesley Chapel
- Car Dealers
- Tampa, FL
About this business
Ferman Buick-GMC Wesley Chapel is part of the Ferman family of dealerships and is your premier retailer of new and used vehicles. Locally owned and operated since 1895, Ferman Motor Car Company has been serving the automotive needs of the Tampa Bay area for generations. Because we depend on referrals and repeat business, Guests are our most valuable asset. With the Ferman name on each and every dealership, we recognize our responsibility to good corporate citizenship and delivering a Premium Guest Service experience by treat... read more
Location details
24252 FL-54, Tampa, FL, 33559, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 8:30 a.m. to 7:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
"Great experience!" From start to finish I had a great experience. Gregg was very pleasant to work with. The whole process went smoothly. I would definitely recommend this dealership.
Business response:
Thank you for your review!
"Great Service" Ty was quick to identify issue and specify turn around time. Issue resolved, great representative. I will consider another vehicle through Ferman when the time comes based on great experience.
Business response:
Thank you Thomas!
"Kind of pushy" When I stopped there Saturday morning I wanted to look at the GMC Terrains, Acadias, and Ford Edges. The saleman came out in a timely fashion and I specifically told him just that. He said OK and started showing me the Terrains and Acadias. When some time went into this I reminded him that I wanted to go to Parks Ford and at least look at the Ford Edge. We continued on looking and driving an Acadia. When we got back from test ride I reminded him again I wanted to go look at the Edge. Again, in the showroom we... read more
Business response:
Thank you for your review, Bob. Please contact us to let us know how we can serve you better next time!
"Usually a great experience, not this time though" The service center in this dealership is usually a very thorough, friendly and personable experience. This last visit was way below their usual standards. We went to have them remove a nail from our tire, change oil and rotate tires. After waiting in the waiting room five hours. Our tires were obviously not rotated and when we brought it up to the service technician staff. They were resistant and argumentative. This is not what we are use to dealing with. Fortunately, the se... read more
Business response:
We apologize for the negative experience you had with us, Danielle . Please contact Warren Brooks at (813) 523-6206, so that we can try to resolve this and hopefully turn around your experience with us. Thank you!
"New car" Loved the customer service . Everyone was exceptional. I would shop for a car there again. From the minute I stepped foot on the lot, it was perfect.
Business response:
We look forward to serving you in the future, Rachel!
"Headlight Bulb Replacement" Service was quick, with very good communication. I received my car back same day. Steve and Ty are always a pleasure to work with when I need service to my LaCrosse.
Business response:
Thank you for your review!
"Quick, efficient service" Very professional. I always have the same service tech assigned to me that oversees the process, Ty. Answers questions, is pleasant and I don’t have to wait long for my car.
Business response:
Thank you for your review!
"Im sorry, but I have not used your service center" Saw your ad on the internet, came in saw the Vehicle, liked the price....drove it home. Really an easy process and the salesman was very helpful.....Thanks!
Business response:
Thanks for your review!
"World-Class Customer Service " From the moment I arrived I experienced first class customer service. I spoke with Tony Parrado over the phone prior to my visit. He was very informative and knowledgeable about the Buick Encore, this gave me confidence I was speaking with the right dealership for my upcoming purchase. Once I arrived Barry Brooks and Mike Gledhill greeted me and had the exact model I was interested in ready for a test drive. The teams professionalism, product knowledge and genuine concern to meet my needs and ... read more
Business response:
We look forward to serving you in the future!
Frequently asked questions about Ferman Buick GMC – Wesley Chapel
How is Ferman Buick GMC – Wesley Chapel rated?
Ferman Buick GMC – Wesley Chapel has a 4.9 star rating with 1,883 reviews.
When is Ferman Buick GMC – Wesley Chapel open?
Ferman Buick GMC – Wesley Chapel is open now. It will close at 8:00 p.m.