Ferman Chrysler Jeep Dodge Ram – Wesley Chapel

rafumed 

on DealerRater

14 years ago

This dealer uses the typical " need to show commitment" to just start talking about prices.I was not getting married to the salesman, just buying a car so obviously no commitment from my part. This is an approach that insults intelligent customers but for some reason seems to be the standard in the industry. I had finance and was ready to buy a new Cherokee only if treated with respect and honesty. Never found out the price as I never showed " commitment" as the salesman required. Ended up buying the car at a dealer in Brand... read more

mikedehn 

on DealerRater

18 years ago

Re: Service Complaint from 12/20/06 Dear Mr. Re: Service Complaint from 12/20/06 Dear Mr. Pandolfi: I brought my vehicle in for service for the first time with the Ferman Service Department on December 20, 2006. I am writing this letter as a formal complaint of the services I received. I called last week to schedule an appointment for an oil change and for my breaks to be checked out. The appointment was scheduled for 1pm. The day before my appointment I received a call confirming my appointment for 1pm on 12/20/06. I had a ... read more

murrays_madhouse 

on DealerRater

20 years ago

Purchased Vehicle last year it took 3 trips to get the paperwork right. Have tried to keep this dealership as my provider for regular preventive maintenance and warranty work. We have always had to leave multiple voice messages trying to schedule work, both thru the switch board operator and calling direct to the service dept.. In a year we have only ever received a return call twice. When we do reach someone we must schedule 2 weeks in advance for an oil change. Their have been 2 instances when we have waited, with an appoi... read more