Ferman Chrysler Jeep Dodge Ram – Wesley Chapel

Kurt 

on DealerRater

8 years ago

Committed Fraud non disclosure and refusal to repair Worst dealership in my life stay away. They are corrupt, dishonest and only care about taking your money. Bought a used Dodge Ram 3500 Cummins Diesal. Informed me all concerns with check engine light were fixed before taking delivery and it was not. In short bad transmission they wouldn't fix 5k out of my pocket, crooks and still get service airbag system error also not fixed. They also told me I could have my trade back because of this but then sold it from underneath me ... read more

Jose Perez 

on DealerRater

8 years ago

Horrible experience The worse costumer services that I never received in a dealership, unexperience sales persons, worse Internet sales service, they did not take seriously your appointment, not value your time and businesses, I will never buy from Ferman or Recommend thus dealer. 

gokugreen 

on DealerRater

8 years ago

Literally caused physical harm I came in to test drive a 2017 Jeep Grand Cherokee Trailhawk, having been excited for the vehicle for some time and having test drive the previous year's model. David Colvin was the salesperson who arranged the appointment. During the test drive, I realized that it was not the vehicle for me. Mr. Colvin then convinced me to drive a very-slightly-used JKU (Jeep Wrangler Unlimited), Anniversary Edition, with a lift installed. The beginning of the test drive seemed to go ok, and I liked it- until ... read more

Tjtj77 

on DealerRater

9 years ago

Horrible salesman and service I went to Ferman jeep today to purchase a 2016 Jeep Wrangler unlimited and had horrible service with a very nasty and rude salesman with the most horrible attitude by the name of Kathy. First off we called to make sure they had the jeep we wanted and they stated that they did and would have it parked up front and ready for us and set an appt time for 2:00 which we had to drive two hours to get there. Upon our arrival there was no jeep waiting and then Kathy tells us they sold that particular jee... read more

Richard 

on DealerRater

9 years ago

Frustrating and disappointing They sold us a Ram 1500 truck and told us the towing weight was 10,000,but salesman Forgot or didn't know that it had the lowest gear and would only tow 8300lbs.Now we can't purchase the toy hauler that we have on order.At first the manager said he would make it right. Said they could change gear,now they say can't be done,but they would sell us another truck. Well We can't afford bigger more expensive truck! Oh the manager also said that a weight of 8800lbs. Was in our paper work,not true!!! An... read more

mathgirl 

on DealerRater

9 years ago

Still waiting for my Jeep to be repaired. On 28 December, 2015, I bought a 2007 Jeep Wrangler from the Ferman dealership on State Road 54, in Lutz. 100 yards from the lot, the service engine and passenger airbag warning lights came on. I brought it back to them for service, and got it back, two days later. Managed to drive my Jeep for a day and a half, before the lights came on again. Back it went to the service department. This time, it was in for most of an afternoon, and afterward, the warning lights stayed off for severa... read more

mathgirl 

on DealerRater

9 years ago

Engine light and transmission failure. The Jeep sold to me was faulty and unsafe. An engine light and airbag warning came on less than a hundred yards from the dealership, the day I bought my Jeep. Despite full a warranty, they have tried to get out of needed transmission repairs. Won't return calls or emails, and have generally made this the worst car buying experience of my life. I have been contacted about repairs, and hopefully will be picking up my Jeep (for good) this Friday. 

Mike Hammer 

on DealerRater

9 years ago

False Advertisement Rude employees and lacking Finance dept I went to the dealership last night with intentions of finishing a deal on a 2015 Dodge Journey i was hoping i would either have keys in hand or pick it up the next day. I would like to let you know how disappointed i was with my experience. First after much confusion i was informed that your internet is double dipping on the Discounts. I was also told that the Internet sale price minus the discounts that they did give me (approx $1900) would some how make the price... read more

Camsdad13 

on DealerRater

10 years ago

Terrible to deal with I've bout a few cars from here. 2 in the last couple years. They have gone down hill considerably. I received an email showing an Internet price for a truck I had been looking at. I inquired about it and didn't receive a phone call or email back. So I called on the vehicle. They had the vehicle to purchase and I told them I'd come over to purchase. I was instructed that new rebates would be available two days from then and I should wait till then. I waited and went to purchase the vehicle and they raise... read more