Ferman Chrysler Jeep Dodge Ram – Wesley Chapel

MANUELRIZZO 

on DealerRater

7 years ago

I just come here because it’s a dealer Prepare to be underwhelmed. I only have my truck serviced here because I know they only use factory parts and products, and the dealership is so large that they have the resources needed if they mess up. Had them make an expensive mistake once and they fixed it appropriately. Prices are higher han smaller places, service is average. My service advisor Tom never remembers me and never suggests any kind of maintainance. On my last service (oil change, fuel filters and transmission service... read more

George 

on DealerRater

7 years ago

Very POOR customer service Made us wait two hours to deliver car, while staff was in a meeting . Rushed paper work when I told I was leaving without buying car. I called later with question about how car worked . I was told I would get a call back . No call. I called and left a VM with sales manager and told him Ibhad question and no one called me back . He did not even call me back . Last time I or my family will do business with Fernan . 

ACABAM 

on DealerRater

7 years ago

Still having issues they didn't bother to fix. I can't get them to fix the same issues I still having.. If you are a woman by yourself..they just try to get you out the door asap.. I will also write a yelp review for this terrible place that won't fix your car if you are still under warranty. Avoid this place.. 

robertkinder 

on DealerRater

7 years ago

OLD SCHOOL SALES GAMES THE WORST DEALER IN TAMPA, FL The worst, simply the worst, one star is much too kind! Please do NOT go to this high pressure, game playing, lying, old school way of doing business, sad dealership. All I want is to stop ONE person from going here and being taken, just one and this will be worth it! First off, this Salesman calls me to respond to my inquiry and from the very beginning it was games and at first, I didn't call him on them, I just let him do his thing. So, right from the start, it was thing... read more

b1fresh68 

on DealerRater

7 years ago

Dont Buy bought a 2018 jeep wrangler sahara unlimited jl brand new that broke down on me on the way home on I-4 the dealership had to have it towed back. Management act like oh well see maintenance... no apologies or what can we do for you?? after the vehicle lost power and almost caused a rear end collision. hey they got my check... oh well just stay away from this dealership!!! Disabled Army Vet (Ret) 

EJ 

on DealerRater

7 years ago

EXTREMELY POOR I took my 2016 Challenger 392 Hemi Scat Pack Shaker in for its very first service, an oil change and tire rotation. The service technician scratched my wheel. I didn't realize it until about a week later since I garage (only 5600 miles) it most of the time. I also notified the service department representative three times before getting a reply. They said it looked like curb damage and only offered to have it fixed at a discounted price since there is no proof it occurred there. I know that to be false since I... read more

Terry 

on DealerRater

7 years ago

CAREFUL doing business Ferman Chrysler Jeep Dodge Ram Ferman Jeep is very crooked. Advertised a Jeep Wrangler Rubicon for $46,050 with a $50,885 msrp. Came in next day to look at it and the Wrangler was a week away from even getting there. On top of that they raised price 500 bucks to $46,550. Needless to say I left. Came back a couple days later to see if they would honor original advertisment and to get a bid on my truck and they raised price again back to the msrp of $50,885. LOL, the funny thing is I took a picture with ... read more

Cobra350hp 

on DealerRater

7 years ago

**SRT/Viper Owners Beware** We’ve been working with the SRT Team at this dealership since early 2017 to resolve a reoccurring issue with the electronic throttle control. Since March 2017 we’ve replaced multiple components (pcm, map sensor, throttle body), labor, and was without car for approximately two months while the expensive trial & error / guesswork troubleshooting took place. Out of pocket cost $2500+. 1st repair attempt was to replace the PCM?? We even created an FCA Case #: 32612177, with the hope the additional att... read more

Malachi 

on DealerRater

8 years ago

Customers worst nightmare! Stay far away from this place!Worst customer service in the business! They don't care about their customers or the crap cars they sell!You are just a number! Even the GM atbJeep won't stand behind the vehicles he sells!Scary & sad,these people love taking advantage of their customers