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Ferman Chrysler Jeep Dodge Ram of New Port Richey
- Car Dealers
- New Port Richey, FL
About this business
Ferman Chrysler Jeep Dodge RAM New Port Richey is part of the Ferman family of dealerships and is your premier retailer of new and used vehicles. Locally owned and operated since 1895, Ferman Motor Car Company has been serving the automotive needs of the Tampa Bay area for generations. Because we depend on referrals and repeat business, Guests are our most valuable asset. With the Ferman name on each and every dealership, we recognize our responsibility to good corporate citizenship and delivering a Premium Guest Service exp... read more
Location details
4023 U.S. Highway 19, New Port Richey, FL, 34652, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Oil Change Becky was wonderful and an asset to your organization. The reason for my rating of 2 is because I never waited 2 hours for an oil change with an appointment. This should be a half hour service for walk ins.
Said I wasn't being truthfull 2016 town and country had an engine noise the tech said no noise was there that I was inaccurate saying so I went to a competitor further away the next day and they found a cracked flywheel and 2 cracked rocker arms also all I heard from employees there was that how busy they were I dealt with the service manager and a female service writer
Not good My oil change took an hour and one half. My dealer in Indiana has never taken that long. They sent me away with no charge but that is the second time that has happened. The earlier happening was a number a years back but we are Snowbirds and only in the Ferman market a few short months so we begin to wonder. Another thought has come to mind--We saw that we were due for an oil change, we were in the area and pulled in to make an appointment. The computers were down. Becky took my telephone number and told me that we ... read more
poor service and poor customer service. Didnt fix what was wrong, I paid $900 TO CHANGE A PUMP, NOW they say the pump hasnothing to do with the battery going down. The guy told me my words were I WANT MY CAR TO START, and he said when I left the dealer, the car started, but I wanted the car to start EVERY day. It took them 12 days to change the fuel pump and that was not the problem. Today is back on the dealer, taken care by the supervisor, hope he does something withoup ripping me iff
Worst experience I have had at a shop ever I always liked taking my car to Ferman for service. That definitely has changed based on the complete failure of my last visit. I went in for a 44k scheduled maintenanced. I arrived at my scheduled time of 3:30pm. As always they told me to wait in the waiting area and someone would come pick me up. I took out my laptop and started working while I waited. I didn’t even realize how much time had gone by. I look up and noticed that there was no one in the waiting area and it seemed lat... read more
Suspension They did not fix or replace my suspension even if its still has warranty. And i hope they will fix the problem before the warranty end.
New Jeep is still defective after 5 dealership visits I bought a certified pre-owned 2015 Jeep less than a year ago and I have found the car to be completely defective. It has automatically shut off while driving multiple times, putting me in danger and having to veer off the road. I have visited Ferman NPR 5x now and no one has given me any answers or guidance on how my issues can be corrected. They say they have run tests and nothing is wrong. But I am now left with a car that doesn't drive, it won't even turn on, and can'... read more
Horrific service Absolutely horrible service. I had an appointment and it took 2 hours and 10 mins to do an oil change and a tire rotation. They never even took my car in the garage until an hour past my appointment time. This is the second time I have had my jeep serviced there and both times were over 2 hours. This is unacceptable. This time I spoke with the service manager which was a complete waste of time. He had a real flippant attitude like oh well we were busy. This is not the customer service I was looking for when ... read more
Total lack of communication. Rude customer service. It seems as if the Service Center and Parts Dept could not have treated me worse then they have. Took three trips there to get two small pieces replaced that shouldn't have been missing in the first place. Finally on third trip the rude , uncooperative parts guy told me I owed HIM money. After explaining to him that the parts were free that they were being replaced on a car that I purchased there. He told me sorry but that's not how it's done here you owe $44.00. Tried to e... read more
Frequently asked questions about Ferman Chrysler Jeep Dodge Ram of New Port Richey
How is Ferman Chrysler Jeep Dodge Ram of New Port Richey rated?
Ferman Chrysler Jeep Dodge Ram of New Port Richey has a 4.6 star rating with 8,677 reviews.
When is Ferman Chrysler Jeep Dodge Ram of New Port Richey open?
Ferman Chrysler Jeep Dodge Ram of New Port Richey is closed now. It will open tomorrow at 11:00 a.m.